General Administrative

Support in the organization and control of internal processes that guarantee efficiency and order.

What's Included:

• Direct assistance to presidency and senior management.
• Agenda management, meeting coordination and task follow-up.
• Procedures in public entities.
• Preparation and control of administrative documents.
• Payment management, collections and basic billing.
• Advanced handling of the complete Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).

Real Estate Management

Support throughout the entire property purchase and management cycle, including regulatory and administrative control.

What's Included:

• Control and monitoring of client portfolio using SAP and CRM.
• Administrative management of real estate projects.
• Support in due diligence of clients and properties.
• Financial profile and purchasing capacity analysis.
• Mortgage procedures and management.
• Coordination of the purchase-sale process until final delivery.
• Compliance Officer: money laundering prevention and application of regulatory controls.
• Horizontal Property Administration: operational supervision, supplier coordination, resource control and communication with residents.

Customer Service

Focused on building positive experiences and strengthening customer relationships.

What's Included:

• Direct customer attention and support.
• Query management and incident resolution.
• Post-sale follow-up.
• Loyalty strategies and customer experience improvement.
• CRM platform management for customer control and case tracking.

Human Resources

Support in human talent management processes, ensuring organization and efficiency in the workplace.

What's Included:

• Recruitment and personnel selection.
• Induction and integration processes.
• Administrative control of personnel and attendance.
• Performance indicator monitoring.
• Support in organization and coordination of work teams.